FAQ

  • When should I reset my Pixium phone?

    These are some that might require you to reset your Pixium smartphone:

    • My Pixium phone works very slow
    • I have forgotten the unlock pattern or PIN code
    • My phone is frozen or hung
    • My Pixium phone does has limited storage space and it doesn’t let me install more applications.

     

  • Is it safe to rest my Pixium phone?

    Before formatting your phone, you must be aware that all the data stored in your phone will be erased. Doing formatting will not risk your phone internally but you must follow the formatting steps carefully. It is best to fully charge your battery before starting the process. You can also connect it to a charger if possible.

  • I forgot my Pixium phone PIN code What should I do?

    If you have forgotten the PIN code of your Pixium smartphone, then you should avoid entering the wrong code again and again. If you enter the wrong pin code twice this could lead to your sim getting blocked. The only solution is to find the PUK code that is written on the plastic card of your sim. If you cannot find it then you can call the sim provider company to get the PUK code. By getting this code you can create your new Pin code.

  • I Forgot The unlock pattern of My Pixium Phone What Can I Do?

    If you have a Google account connected to your Pixium phone, then this can help you to unlock your phone. After making several attempts to unlock your Pixium phone you will get the option of “Forgot your password?” click on it and enter the password of your Google account. Once unlocked you can now change the unlock pattern or create a new Pin code.

  • How to update my Pixium Phone?

    Keeping your Pixium phone is important if you want to get the latest updates on the security systems. You will also find details about the latest operating system and improvements in the battery performance by keeping your phone upgraded.

    Before updating your Pixium phone make sure that you have charged your battery fully. Your phone must be connected to a secure and high Wi-Fi network because a large amount of data needs to be downloaded.

    To update you have to go to Settings, scroll down and you will find the “Software Updates” tab. Click on “Check for updates”.

  • Pixium Smartphone does not turn on. What do I do?

    If your Pixium phone does not turn on then you can follow a series of recommendations and check what the problem is:

    Connect your phone to the charger. Your phone might be out of battery. The reason could be the lack of battery and this is why it is suggested to charge your phone for at least an hour. If your phone still doesn’t turn on then look for other recommendations

     

    • Try to make a factory reset. You will lose your data but it can be recovered easily later with the help of iCloud backup.
    • If your Pixium phone doesn’t react to a factory reset, then it is likely a battery problem. It is best to replace the Non-Removable Li-Ion 2550 mAh battery

     

  • Is Pixium Smartphone waterproof?

    The Pixium smartphones don’t have a water resistance certification. It is best to avoid getting your phone in contact with any kind of liquid.